About Cititel
One workshop, 35 years, and the same people the whole time. Whoever quotes your job is who turns up to do it.
For 35 years, we have supplied and maintained phone systems across Sydney. Nothing has changed hands and nobody has bought us. We are not a reseller with a call centre, and we are not new. The person who answers this phone does the work.
We have installed and maintained systems across 3,000 plus sites since 1991
A good number of them are named here. We know what works in your industry because we have lived it. We service dental surgeries, early learning centres, legal practices, car dealerships, aged care facilities, retail shops, unit complexes, and manufacturing businesses. We do not have a portfolio of success stories; we have a portfolio of systems that still work. A few of the recent ones are written up here.
Most of those sites run on older systems we installed years ago. Avaya IP Office, Samsung OfficeServ, Panasonic NS700. Others have swapped to our Cititel Cloud phone system. All of them get the same support: when a line fails or a handset stops taking calls, we fix it. Not usually in days. Often in minutes, because we do it remotely.
You get the person who knows your system
Ring us and you get Graeme Hathway, the Managing Director, who has run Cititel since 1991 and has almost certainly worked on a system like yours. We are at 170 Pacific Highway, North Sydney, on (02) 93 100 100.
The person who answers already knows your system. You will not describe the problem twice, and there is nothing queued between you and whoever fixes it. On a large install we bring in trades we have worked with for years and run the job ourselves, so the number you ring does not change once the work gets bigger.
We are a licensed electrical contractor and a registered cabler
Electrical contractor licence EC38416. This means we can install and work on your building’s power and low-voltage systems legally. We hold the electrical licence ourselves, so the cabling and the power are handled as part of the same job.
ACMA cabler registration TITAB T38704, with endorsements in structured cabling, open cabling, closed cabling and underground cabling. We can run cables into your walls, under your floors, and out to satellite buildings. We do this work ourselves.
We hold certifications in Avaya, Samsung, Panasonic, and Cisco networking. We have completed Cert IV Business Sales. We know what we are doing.
We started on the first day it was legal to
Cititel began as TAA Communications Pty Ltd on 1 July 1989, the day Telecom was deregulated. That was the first day an independent company was allowed to work on a business phone system in Australia. Graeme Hathway started it with another Telecom technician, Noel Eades.
The two went their own ways in 1991. Graeme kept the company, renamed it The Sydney City Telephone Company Pty Ltd and traded it as Cititel Telephone Systems. We ran it from Randwick until 2010, and have been in North Sydney ever since. That is the name on the door today, and it has been for 35 years.
We have owned the Cititel name since 1995
CITITEL TELEPHONE SYSTEMS® is registered as a trade mark in Australia, owned by The Sydney City Telephone Company Pty Ltd, ABN 31 053 992 528. Our tagline, CONNECTING YOU TO THE FUTURE®, is registered as a trade mark. These registrations run to 2035.
A business that has traded under the same name for 35 years, and registered it more than 30 years ago, is not a pop-up. We are here to stay.
We provide FREE remote support
When your cloud system needs help, we connect remotely. We can see what is happening, run diagnostics, and fix it without sending a technician to your site. A cable unplugged, a setting changed, a route misconfigured. All of it happens from our office. This is the standing promise: if it can be fixed remotely, it does not cost you a site visit.
That is why we do what we do. Ring (02) 93 100 100 or email sales@cititel.com.au.