A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other.
Avaya IP Office – VoIP and NBN Ready
Product Description
Avaya IP Office is a IP phone system designed for (small, medium) all sizes businesses that can easily expand along with your company as it grows. Avaya IP Office is tailored to meet your requirements and offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other.
Multiple sites are easily archived and managed with the Avaya IP Office as the solution provides easy movement features for users through the business locally and abroad.
Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.
The Avaya IP Office integrates into GOOGLE APPS and DOCS, Microsoft O365, Salesforce to name a few along with customization into most CRM packages
AVAYA IP OFFICE FUNCTIONS AND FEATURES:
- NBN and SIP Trunk compatible
- Hot Desking – One extension multiple locations local and abroad
- Multiple LAN interface adaptors (2)
- Built in IVR and call queuing
- Instant messaging with exchange / outlook integration
- Click to dial from outlook
- Mobile communication ONE-X preferred and twinning
- Voicemail to email
- Multiple music on hold options
- Scalability 384 users by 32 sites in an IPO V2 deployment or 3000 by 150 site in IPO server deployment
- Multi-site interaction location with user’s availability across whole networked system
The Avaya IP Office supports the following telephony devices
- IP phones
- Digital phones
- Analog phones
- Softphones
- 3rd Party SIP phones
- Analog and digital cordless (including DECT)
- WiFi DECT
- Any mix of the above
Collaboration Products—Essential Edition
Keep costs down and still get essential call handling capabilities. IP Office Essential Edition is the perfect small business starter kit delivering all the “must haves”—call routing, caller ID, hold/conference/transfer, voicemail—and a great selection of Avaya phones.
Collaboration Products—Preferred Edition
Gain 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.
Collaboration Products—Advanced Edition
Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities gather sophisticated customer intelligence and measure and report agent productivity.
Productivity Products—Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Productivity Products—Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.
Productivity Products—Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Productivity Products—Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Productivity Products—Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
Productivity Products—Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
