Samsung is a major player in world communications, consumer electronics and information technology. Across Australia and around the world, the Samsung name is associated with innovation, quality, reliability and value. Samsungs commitment to research and product development ensures Samsung’s reputation as a provider of the world’s most intelligent telecommunications products will continue

Samsung telephone systems have been sold in Australia since 1989.  Between 1989 and 1996, Samsung telephone systems had been sold, under license by Telstra, as the Telstra Commander E and Telstra Commander HX.

Samsung telephone systems have been built an enviable reputation in the Australian market in two key areas: reliability and ease of use.

Samsung Communications retains an Australian wide network of Samsung Communications Centers and a “Partner Network” of fully accredited service agents who perform installation and maintenance activities. Samsung Communications recognize that comprehensive quality and service support is vital to meet our customers needs, and we retain the overall responsibility for ensuring products are installed and maintained to the very highest standard and reliabilty. After an extensive evaluation of all available systems, the ANZ Bank recently selected the Samsung telephone systems for installation in over 800 of its branches Australia-wide, testament to the product’s quality and the support offered through the National Samsung Partner network. Tyco Industries and Adecco are another organisation that has chosen Samsung to standardise their telecommunications facilities with Samsung OfficeServ at over 100 sites across Australia.

With Samsung you can rely on continuing high quality support and expertise regardless of where your organization is located in Australia/ New Zealand

SAMSUNG OfficeServ and Samsung Communication Manager

Samsung OfficeServ Telephone Systems

The Samsung OfficeServ range integrates the latest developments in Internet Protocol (IP) and VOIP technology with the intelligence and stability of traditional telecommunications technology such as Digital, Analogue extensions and ISDN, PSTN Trunking. Whatever the business size – a small company with one office or a multi-national enterprise – the OfficeServ range has a suitable converged communications solution in its Officeserv 7000 series.

Why we recommend Samsung OfficeServ Telephone systems

With over 70,000 systems installed throughout Australia, Samsung’s experience in telecommunications has lead to the development of a product range that offers outstanding technology, reliability and value for money.


The Samsung OfficeServ provides a platform upon which you can grow and develop your business. Some of the advanced features that can save money, improve customer service and staff satisfaction includes:

  • VoIP Telephony with SIP Trunking
  • Unified Communications allows staff to connect, collaborate and communicate with each other locally or with networked multi-sites
  • Computer Telephony Integration (CTI) allowing PC’s to work with telephones.
  • Voicemail and fax messages sent to email, Officeserv operator reception PC console, Officeserv softphone using the entire Officeserv handset telephony functionality with access to indial calls, internal calls, voicemail, system and user directories.
  • Voice Mail is available– fully integrated, easy to use with a complex feature set.
  • Call Accounting and Management Software available to a single user or across your LAN.
  • Automated Answering & Attendant – powerful multi-level queuing and answering facilities

Samsung Communication Manager Compact (SCM Compact) IPX-S300

The SCM Compact solution is designed to cost effectively and efficiently solve mobility management challenges, while helping businesses become more agile, improve operational efficiencies and enhance customer satisfaction.
  • Supports up to 512 users
  • Mobile-first application & Flexible APIs
  • Built-in Session Border Controller
  • Reduce CAPEX and OPEX

Enterprise-class security

With a built-in SBC in the server, the SCM Compact offers enterprise-class security to your mobility implementation. SIP signaling and media can be transferred from the internal private network to the external public network. UDP, TCP, and TLS transports are all supported, with support for conversion transfer. SIP signaling and media can be transferred for SIP entities under Network Address Translations (NAT) to the external network. This gives employees protected access to the corporate network and UC collaboration tools anytime, anywhere, helping to maximize employee productivity and operational efficiency.

Samsung introduces the new SMT i6000 Series handsets with wired or wireless network connectivity and ergonomic design.


SCMC solution comes with a suite of embedded of applications for Contact Centers, Automated attendant, Call recording, voice conferencing, Video calling and Premium caller ID. Built-in APIs including SIP, CSTA, JTAPI and TAPI for integration with the 3rd party applications.



Equipped with a Gigabit Ethernet port and hot swap optional cards to meet your current and future bandwidth needs as well as keep your organization running 24/7/365 without service outages and system shutdowns with apps in case of disasters ready to go.



Specially designed to support BYOD and mobility management, SCM Compact’s mobile app, WE VoIP, featuring Smart Routing, Easy Call Move and Smart Handover eliminates common communications hassles that frustrate employees on a daily occurrence.


Click here to see our SAMSUNG IP PABX range


Cititel is a leading supplier of Avaya, Panasonic and Samsung Telephone Systems

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