XIMA CHRONICALL
XIMA Chronicall call management software builds BETTER DATA, BETTER RESULT and providing comprehensive telecom data analytics. XIMA can be used for day to day reports on your PABX extracting all the relevant information to maximize the output of the phone system for your team with the added feature of incorporating a contact centre solution with REALTIME STATS, AGENT DASHBOARDS, VOICE RECORDING and all associated STANDARD and CUSTOM REPORTS
XIMA Chronicall now with added features as SKILLS BASED ROUTING and CALL BACK REQUEST on top of everything else givung your customers the best experience possible when dealing with them.
STANDARD REPORTS
XIMA Chroinicall has over 50 reports, charts, and graphs
that are ready for you to report on your data. – DOWNLOAD BROCHURE
CALL RECORDING
Knowing what is happening on every call your employees are on can be difficult. Our
call recording solutions make reviewing any call simple and easy. – DOWNLOAD BROCHURE
REALTIME DISPLAYS
We believe that having better data breeds better results. It makes it even easier for you to
monitor and for individuals to motivate themselves when their progress is visually displayed. – DOWNLOAD BROCHURE
CRADLE TO GRAVE
True Cradle to Grave reporting means that you have more than just a summary of each call; you have the exact chronology for each event of every call. Call progression events such as automated attendants, transfers, holds, parks, queues, talking, ringing, dialing, voicemail, disconnect (drop), and mobile twinning are all captured in Chronicall’s database and accessible in the Cradle to Grave view. – DOWNLOAD BROCHURE
SKILLS BASED ROUTING
An advanced and more effective way to route calls to agents based on their skill group and skill level. On creating skills groups and place as many agents into the skill groups as you need calls can now b, by determining your best skilled agents across all skill groups by using our algorithm: Intelligent Highest Skill First – DOWNLOAD BROCHURE
